TERMS AND CONDITIONS OF ENROLMENT WITH SURREY HILLS GYMBAROO

Dear Parents

Congratulations, you have chosen the best for your child allowing them the opportunity to reach their full potential!

GymbaROO aims to embrace all the wonderful, natural developmental activities of EARLY CHILDHOOD and provides you with the opportunity to fulfill your child’s greatest need, to connect, one on one with YOU.

We encourage your enthusiasm and attentiveness towards your child. They will catch your smiles and happiness in a positive way. Please parents, in addition to caring for your own child's needs, always consider the safety and comfort of others.

The GymbaROO program is based on the success of familiarity through routine. It is amazing how with encouragement and enthusiasm from their care giver, children soon become keen to join in with the group and equipment time. Encourage your child’s exploration and honour them if they retreat or withdraw. In time and with your patience they will experience GymbaROO in their chosen way.

Please read our weekly neurological HANDOUTS (which are inclusive in the term fees), so you can encourage your child in complementary activities at home, thus gaining full benefit from their GymbaROO sessions. Your visualisation scrapbooks for words and pictures, plus the First Steps magazines are free, compliments of Box Hill North GymbaROO. They are a valuable resource. We do encourage you to take advantage of them.

Your input in the session time is invaluable, during mat and equipment time. We need lots of help, especially with the singing! It often takes children several weeks to participate in this new experience. Don't feel uncomfortable if your child does not participate immediately. Be positive, it is not unusual. We are always there for you so please seek guidance whenever required.

It is not unusual for children to cry, scream or even throw a tantrum. If this occurs a handy tool is to sit together at the side (we also have a comfy couch if need be) and just watch (many children learn by observation and do the activities at home while playing ‘GymbaROO’). In unfamiliar scenarios our little ones often look to us for guidance in the situation. If we are calm and settled they too will become calm and reassured. Even take a break in the waiting room, until your child is ready to join in the group again. It is amazing how often this works - it is worth a try! Please do not attempt to re-enter the equipment area during mat time as this will only create a habit that will be very hard to break. If it is necessary to leave the mat area for a short while, please return before the session ends, so you can finish your session on a positive note.

During 'Mat' time, all children must be OFF the equipment. If permission has been granted for one-off sibling attendance, SIBLINGS ARE NOT ALLOWED ON THE EQUIPMENT AT ANY TIME - it is dangerous and distracting to others.

Name 'tops' or bibs are handy for recognition offering everyone the opportunity to become more acquainted. They also have an important role in your child’s pre-reading skills as well as developing their fine motor skills required to remove the nametag and place it into the ‘names away’ bucket.

The next 45 minutes are about you and your child. Please make yourself at home and if there is anything that we can do to improve your experience please let us know.

We look forward to lots of fun and learning with you and your child!

Policy Guidelines:

Enrolment is subject to the acceptance of our terms and conditions. When enrolling via phone or online, you are required to accept our terms and conditions.

Insurance cover is conditional on acceptance of terms and conditions. Importantly, at all times children must be supervised by their attending adult.

RE-ENROLMENT forms and payment must be received by 12pm of the stated due date or we cannot hold your placement. Full payment is required at the time of booking.

RESERVATIONS in a class without payment may be made at management’s discretion and on this basis payment must be received in full by 12pm of the stated due date (in person, via phone). If payment is not received prior to the due date, reservations will be cancelled after 12pm on the stated due date. Prior to the due date, should a class become full with a waiting list, we will endeavour to notify you of cancellation of your booking, if booking has been made without payment.

Please note: Phone enrolments left until the last day of priority re-enrolment causes phone congestion and subsequent difficulty getting through on that basis we cannot guarantee that PRIORITY re-enrolments by telephone left to the last minute will be successful.

EARLY BIRD RATES apply during the early bird period only. IF YOU MISS THE DUE DATE, YOU WILL LOSE YOUR PRIORITY STATUS, we cannot guarantee your placement AND FEES WILL REVERT BACK TO FULL-FEES.

ILLNESS  And MAKE-UP CLASSES

Please DO NOT bring your child to class if they are unwell. If your child has an extended illness or injury, please notify the centre as soon as possible so that we can make arrangements for future classes. MAKE-UP CLASSES are reserved for children who have missed classes due to illness or injury. WE MUST BE INFORMED OF YOUR ABSENCE 24 HRS PRIOR TO THE MISSED SESSION IN ORDER FOR YOU TO BE ELIGIBLE TO MAKE UP THE SESSION. Make up classes must be booked in advance via email or from your login on our website home page (under the rainbow) and are subject to availability. These cannot be rescheduled so failure to attend forfeits your class. Make up classes must be taken within the current term; they cannot be deducted from fees or deferred.

CLASS CHANGES

Subject to availability, you are welcome to change your class time and day through the term. On some occasions classes may need to be cancelled due to unforeseen circumstances. In these situations a pro rata refund will be given.

REFUNDS

Fees are non-refundable and will not be deferred.

Once enrolled, if you choose to cancel your enrolment refunds will only be given if we are notified no less than 2 weeks prior to the start of the term. An administration / cancellation fee will apply. Once we have entered into this 2 week period prior to the start of term, we cannot issue refunds or defer fees to another term if you are unable to complete part of or the entire term. If you use our loyalty program you will move up to the new fee when re-enrolling.

SIBLINGS

Only children who have enrolled may participate in classes. At management’s discretion permission may be granted for one off sibling attendance. Permission must be sought via email info@gymbaroonedlands.com prior to sibling attendance.

Parents/Carers are encouraged to make alternate arrangements for siblings, as the classes are age/development appropriate and the program is designed for 45-60 minutes of one-on-one time between you and your child.

This is a child friendly environment and it is with every effort that we accommodate our families. Due to insurance requirements we must apply a charge for older siblings attending the centre during classes. All attending children must have an individual insurance form completed and signed on their behalf. Younger siblings are excluded if they do not participate in the mat or equipment sessions.

We reserve the right to restrict sibling attendance if the care giver is not able to adequately supervise both children or if sibling’s attendance should be causing disruption to the class.

PUBLIC HOLIDAYS

We are CLOSED on all public holidays unless otherwise specified. Fees for the full term are required with public holidays being taken into account. 

VIDEO AND PHOTOGRAPHS

We respect the privacy of others at the centre and ask you do the same by not videoing or photographing during your session. With permission – you are permitted to take photos of your individual child on the equipment.

Any photographs, video footage or extract you film of your child during a GymbaROO session cannot be used for teaching, training or publicity and or internet use without written permission from TKG Pty Ltd.

Copyright in video and photographs; Right to use by TKG

If any photographs or video are taken by TKG during class with aim to be used for training, promotion or other purposes, where possible notification will be given & permission obtained from parent.

FOOD - FOOD may be eaten in our Coffee lounge / Party Room ONLY i.e. front of Venue. 

Strictly NO FOOD is to be consumed in the gym or mat area.

HOWEVER PLEASE NOTE: NO NUTS OR NUT PRODUCTS ARE TO BROUGHT INTO OUR GYMBAROO CENTRE AT ALL! 

Some of our children have severe life threatening Allergies - ie Anaphylaxis.

You are welcome to feed you child in the Coffee lounge/Party Room but please be aware that some children have Food Allergies which can be life threatening and as severe as touching a smudge left on a seat or handle. Please be vigilant some of the offending foods include egg, wheat, dairy, nuts, strawberries and fish. 

Please clean up after yourself and your child. There are wipes provided & a broom & pan next to rubbish bin - thank you.

SAFETY AND HYGEINE

• Please use our sanitising spray before each class. 1 spray for you & your child then rub hands until dry.

• Please keep our bathroom / change table area clean. There are Disinfectant wipes provided. Please report any cleanliness issues. 

• Please do not leave your child unattended, you are responsible for your child’s safety. 

• For the safety of your child, please do not allow them to return to the equipment at the end of the lesson. 

• SCOOTER BOARDS: Please ensure they are turned over with the wheels facing up when not in use. 

• TRAMPOLINE: Only one at a time when jumping unaided; Holding parents hands, no more than 2; Infants 2-3 watch heads! 

• Any toys or small equipment that have been sucked or mouthed will need to be washed. Please place them into the washing bucket provided. Spills on equipment need to be reported to the staff for cleaning. 

SHOES OFF IN THE GYM – for both guardians and children

Welcome to our centre, please make yourself at home 

Children need to experience the activities with bare feet. Gripping and feeling tactile surfaces with their feet while climbing and balancing on the equipment is essential for their motor development. It allows them to experience the activities using all their senses. We request that parents remove their shoes due to safety and hygiene.

NAME BIBS

The names are pegged up in the reception area so that the children can learn to recognise their own name. Encourage your child to find their own name in a positive way and place it in their bib or help them to do so.

SETTLING IN PERIOD

The first week is usually fairly overwhelming for you as the parent as well as for your child because there are so many new things to learn and unfamiliar routines to cope with! We hope that we were able to make you feel welcome on your first day at GymbaROO and that it was a positive experience for you both.

You will find that it takes at least 3 weeks and sometimes a little more for the children to become comfortable and familiar with the routines. We call it the “MAGIC 3rd WEEK” when children come along and their parents see them much more confident and involved in the session. It can take up to a term for children to fully participate. While they may not participate in the session, they are absorbing it all!

The only boundary that is enforced at Box Hill North GymbaROO is that the equipment is closed during mat time and at the end of each class. Some children will take time to settle and participate during mat time, some children may never fully participate, instead will watch and absorb. You are welcome to sit with your little one or carry them (be sure they can’t see the large equipment while you do this) and give them a cuddle while they watch the activities. Once they realize that they may participate on their terms and when they are ready, they generally will choose to participate. Each child is different and watching, absorbing and practicing at home may be your child’s chosen participation. The waiting room is a useful tool if your child is feeling overwhelmed, over stimulated or resistant to re-entering the mat area. During mat time the choices are watching, cuddling, participating or sitting in the waiting room. Our little ones thrive on predictable routine and with consistency they soon will realise when it is time for large equipment and when it is time for ‘mat time’! Just remember to stay out of sight of the large equipment if you carry them!

TALKING DURING MAT TIME

The mat time activities are very important and we want every child to have the opportunity to participate in them without distraction, so PLEASE DO NOT CHAT during MAT TIME of the program. We encourage parents to socialise before and after class. Please participate with your child and make the most of your 45 minutes of quality one-on-one time.

DEVELOPMENTAL CONCERNS

Please discuss any difficulties or concerns you are having with your teacher. Child development and learning consultations with a qualified consultant can be scheduled (private consultation fees apply – please enquiry about fee schedule).

Don’t despair, if you are having a tough time with any kind of challenge, we can confidently provide referrals to acclaimed professionals, please come to us if you are in need of any kind of early childhood support.

GYMBAROO VISUALISATION SCRAPBOOK

• The children see their name on their scrapbook & bib, and at the end of their class they need to listen for their name. 

• Please bring your child’s scrapbook to every class, and encourage them to place it in the orange basket at the beginning of their lesson. 

• Your child’s scrapbook will then be available at the craft table to paste in their word and picture for the week. If you would prefer or forget, the word and pictures are also available on the foyer table in the plastic tray. 

• The scrapbook pictures and words give you the opportunity to extend GymbaROO at home, using them in a similar way to the flash cards at Treasure Bag time. 

• BabyROO classes also receive a scrapbook however there is no craft. 

HANDOUTS

Through the term you may receive a weekly handout (this excludes the first week of term and re-enrolment weeks). Please read your HANDOUTS (which are inclusive in the term fees), so you can encourage your child in complementary activities at home, thus gaining full benefit from their GymbaROO sessions. These handouts are an important part of the program and belong to a volume for you to collect (see volume number in bottom right corner).

STAMP – distinguishing right and left

We always put a stamp on the right hand. The verbal cue of “Stamp on your right hand” reinforces the right side – which in time becomes an automatic response. Older children soon learn to distinguish between their “right stamp side” and their left. If your child prefers not to receive a stamp on their hand, please let us know.

TREASURE BAG

Each term we have a theme, from which we choose specific animals or items to come out of the ‘Treasure Bag’ each week. If you have something relating to the weeks TB please bring it along to class. This gives your child the excitement of seeing their special treasure bag item & sharing any stories with the class. The scrapbook word and picture match the treasure bag item.

SCHOOL READINESS

Please ensure that your child has been to the toilet before class. Shorts, T-shirt and tracksuits are most suitable. Children soon warm up during class activities so don’t over dress them. Please bring a drink bottle of water.

WHY DRINK WATER

It is important for children to have water available to them throughout their classes. Our brains are 90% water and should not be allowed to become dehydrated during learning. By drinking water they optimise their learning at GymbaROO. Fruit juice is treated as food by the body and has to go through the digestive system, and therefore is not available to the brain for several hours. WATER is best.

OUR THANKS

As thanks, when you refer a friend we will give you 10% off your next term’s fees (that’s one class free). Please remind your friend to mention your name. If all the children in all the world could come to GymbaROO, the world would be a different place.

DONATIONS

We are very happy to support the local community, kinders, child care centres & schools or other worthy causes & offer class vouchers to be raffled or given as gifts

FEEDBACK

We really appreciate hearing from you. Please email Bernadette at admin@gymbaroosurreyhills.com or fill out a feedback form and slip it to us at the front desk. You can remain anonymous if you wish.

Terms and conditions are in place to provide a fair and consistent service to all enrolled families. Please be aware that receipt of your enrolment confirms your acceptance of all Terms and Conditions of enrolment with TKG Pty Ltd.

TKG reserves the right to restrict enrolment or to ask anyone to leave the centre at any time based on health and safety policies or any behaviour deemed disruptive.

Quick Checklist:

Have you :

 Accepted our terms and conditions required for Insurance Cover.

Did you receive :

• A white GymbaROO visualisation book at the start of your first class, for your words and pictures to share at home (unless you are in a BabyROO – non mobile class)? 

• A Welcome Sheet?

The routine for when you arrive for class :

SHOES: Shoes and socks off (Adults may leave their socks on if desired) and place them under the bench in the waiting area.

Valuables: Bring valuables into Gym area & place in white shelves provided. Big nappy bags, coats etc can stay out with shoes. 

NAME BIBS: Help your child to find their name and put on their bib. 

WORD & PICTURE TABLE: Craft tables are located in the gym area. 

Please stick the picture on the top page and the word on the bottom page (one page to each as on demo).

BELONGINGS: Please place bags on the shelves in the gym area. Ask our staff if you need help.

The routine for when you enter the gym :

VISUALISATION BOOK: Encourage your child to place their visualisation book in the red post box. 

STAMP: Your teacher or the assistant will be available to stamp your child’s RIGHT hand. Remind them of which hand is their right/stamp hand. 

LARGE EQUIPMENT: You’re ready to set off and get active on the equipment! Attending adults must supervise their child at all times!!! Please no running in the gym. 

The routine for when you finish your class :

GOODBYE SONG: After every class we sing the GymbaROO goodbye song (words on the wall above the teacher). 

VISUALISATION BOOKS: Your book will be on display on the little white book shelf for your child to find, collect & take home.

 Your parent information neurological handout for the week is avavilable to collect on the way out from class. These handouts are an important part of the program and belong to a volume for you to collect (see volume number in bottom right corner).  

Thank you for joining us at GymbaROO. We love sharing this special journey through the early years with you 

Every song sung, every game played and every activity at Gymbaroo is specifically designed to maximise your child's future learning capability.


Click here to download the terms and conditions.


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